- Shipping and Delivery
1.1 Shipping Policy
- Shipping timeframes are estimates and not guarantees
- Orders typically ship within 2-5 business days
- Delivery times vary by location (typically 5-15 business days)
- Weekend and holiday delays may apply
- Tracking information will be provided via email
1.2 Shipping Costs
- Shipping costs are calculated based on weight, dimensions, and destination
- Free shipping may apply for orders above specified amounts
- Express and priority shipping options are available at additional cost
- International shipping rates vary by country
1.3 Delivery Address
- You are responsible for providing accurate delivery address
- StreetKarrma is not liable for delivery failures due to incomplete/incorrect addresses
- Delivery attempts are typically made once
- After failed delivery, packages return to our warehouse
1.4 Lost or Damaged Shipments
- Report issues within 48 hours of attempted delivery
- We will investigate and either replace or refund items
- Insurance coverage applies to select orders
- StreetKarrma will work with carriers to resolve disputes
1.5 Non-Delivery Claims
- Claims must be filed within 7 days of expected delivery
- We require tracking confirmation and carrier investigatioOnce investigated, we will replace or refund the order
- Repeat non-delivery issues will be addressed with carriers
1.6
Mandatory Package-Opening Video Policy
A clear, continuous, and unedited package-opening video is mandatory for any return, replacement, refund, damaged-product, missing-item, or wrong-product claim. The video must begin before opening the sealed courier package and clearly show the shipping label, package condition, seal, complete opening process, and received product.
Claims submitted without a valid package-opening video may not be accepted. This policy does not affect any statutory consumer rights.
